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The following terms and conditions apply to all web site services offered by Alstone Solutions. By ordering services from Alstone Solutions you are agreeing to the following terms and conditions.

  1. We reserve the right to refuse to construct a web site which we may judge as unfit due to content or otherwise. This includes, but is not limited by, sites containing adult oriented material such as pornography, sites which promote hatred towards persons belonging to any ethnic group, religion or sexual orientation and sites which infringe copyright or are contrary to UK laws.
  2. The acceptance of a commission shall be deemed as a contractual agreement between the client and Alstone Solutions.
  3. Alstone Solutions cannot always guarantee to start work immediately on a commission but will arrange a date with the client as to when work can commence.
  4. Copyright of the completed web designs, images, pages, HTML code, source files and script work created by Alstone Solutions shall be with the client upon final payment, only by prior written agreement. Without written agreement, ownership of designs, images, pages, HTML code, source files and script work remains with Alstone Solutions.
  5. Resale or distribution of the completed files is forbidden unless prior written agreement is made between the client and Alstone Solutions.
  6. Alstone Solutions assumes that all material, both text and images, supplied by the client and used in the construction of the client's web site, are either owned by the client or used with full permission of the original authors. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws. The client agrees to hold harmless, protect and defend Alstone Solutions from any claim or suit that may arise as a result of using the supplied media and content.
  7. Alstone Solutions cannot guarantee 100% uptime of any internet service hosted on its servers, but will endeavour to restore website services back to normal operation as soon as possible in the event of any Denial-Of-Service attack, software corruption, hardware failure or other such problem.
  8. Alstone Solutions makes every effort to design pages which display acceptably in the most popular current browsers, but cannot accept responsibility for pages which do not display acceptably in new versions of browsers released after pages have been designed.
  9. Alstone Solutions will submit a client's website to several of the major search engines as part of the design commission. If a client wishes Alstone Solutions to promote a web site as a separate commission, Alstone Solutions will make every reasonable effort to promote the website effectively but cannot guarantee high placing's in search engine results.
  10. Alstone Solutions can accept no responsibility or liability if any search engine, online directory or search site, submitted to as part of a web site promotion commission, chooses not to list a client's web site.
  11. If at any point during the Website Development Cycle a client wishes to cancel, they may do so but will be invoiced an amount that Alstone Solutions judges to be proportional to the amount of work completed on the commission.
  12. Alstone Solutions will not backup any data stored on our servers by default. We can however back up all data stored in your space and provide this facility for a fee.
  13. If, during the Website Development Cycle, the client does not supply the content required in order to complete the commission within a reasonable amount of time, Alstone Solutions will consider that the client wishes to cancel the commission.
  14. Alstone Solutions expects payment by cheque, bank transfer or cash within 28 days of the date on the invoice.
  15. Any payment returned by the bank or credit card company will incur a £25 administration charge. This will be invoiced and will be added to the total outstanding debt owed by the customer.
  16. Alstone Solutions reserves the right to disable all website services in the event of non-payment of hosting fees.
  17. Alstone Solutions does not undertake to maintain or update a client's website as part of the design commission. If a client wishes Alstone Solutions to maintain or update a web site as a separate commission, Alstone Solutions will negotiate with the client a maintenance contract appropriate to the amount of work required. Web site maintenance may also be undertaken on a time and materials basis if the client so wishes.
  18. Alstone Solutions will not be held responsible for any inbound or outbound email's that are delayed in transit or that do not reach their intended recipient for any reason whatsoever.
  19. Alstone Solutions reserves the right to alter prices at any time without notice. If a client has commissioned any services from Alstone Solutions prior to a change in prices, that commission will not be subject to any increase, but any subsequent commission may be subject to an increase.
  20. By agreeing to these terms and conditions your statutory rights are not affected.


  • Alstone Solutions shall not be responsible for any loss of Clients' turnover, sales, revenue, profits or indirect, consequential or special loss, which may arise from Alstone Solutions’ servers and third-party services going off-line or web pages not functioning as intended for any reason whatsoever.
  • Further, Alstone Solutions shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site or files from one of Alstone Solutions’ servers. All damages shall be limited to the immediate termination of service.
  • Alstone Solutions shall be the sole arbiter of what is and is not a violation of these acceptable use policies.
  • Alstone Solutions reserves the right to terminate a hosting account at any time and for any reason that causes harm to any Alstone Solutions customer's web sites.
  • Alstone Solutions reserves the right to delete all content and files upon termination.
  • Alstone Solutions reserves the right to withhold any pre-paid funds for any site removed for violations of these policies.
  • Alstone Solutions reserves the right to refuse, cancel, or suspend service at our sole discretion.

Alstone Solutions reserves the right to change or modify any of these terms and conditions at any time.

If you have any complaints about the quality of service you have received from Alstone Solutions please e-mail us , or write to us at
Alstone Solutions
Alstone Hall Farm
ST18 9JQ

Telephone : 01785 878167


Alstone Solutions


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Terms And Conditions